Eskhill & Co | Green House at Eskhill | 15A Inveresk Village | Musselburgh | EH21 7TD | Tel: 0131 271 4000
Workteam Dysfunction
Two management team members had been
unable to work together which was affecting
the services provided by the organisation. The
CEO had been unable to find a resolution so
sought the help of mediation. In the safe and
confidential mediation setting both parties
were able to explore what had gone wrong in
their relationship and each accepted some
responsibility. The settlement was a
commitment to developing collaboration with
an action programme involving both.
Typical Mediations
Mediation can work in a wide range of situations and if you have a disagreement that is proving to be intractable do contact us to see if we can help.
Some of the types of organisations/disciplines we have worked with and types of disagreement we have mediated include: consumer complaints,
commercial, corporate, boardroom, partnerships, management, workplace, local authorities, government, public agencies, third sector, health
services, higher education, student bodies, farming, professional services, environment, property, housing, construction, technology, information
services, and professional indemnity insurance.
Below we provide some background on typical mediations we have carried out. These are described in general terms to maintain confidentiality and do
not represent any one particular case.
Professional Service Slips
Party A, built an eco-house designed and
supervised in construction by Party B, an
architect's firm. The house failed to
perform efficiently and Party A was faced
with remedial costs of several hundred
thousand pounds. Party B denied liability
and so Party A raised a summons for
professional negligence against Party B. In
mediation the parties, supported by legal
advisers, reached a settlement with
agreement of Party B's insurers.
End of Farm Tenancy
Party A, a tenant farmer, had the tenancy of
some fields near a farm with farmhouse which
he owned. Party B, the landlord had decided to
end the tenancy in the normal way but the
Parties were unable to come to agreement over
the compensation to be paid by the landlord
for improvements to buildings and fencing
carried out by the tenant. At mediation a
settlement was reached involving the landlord
transferring a field adjacent to fthe armhouse
to the farmer.
Organisations in Dispute
A charity, Party A, was under the threat of
withdrawal of support from a statutory body,
Party B. The dispute had focused on inter-
personal issues between representatives of the
two parties. At mediation the organisations
were represented by the individuals who had
been in disagrement as well as by senior non-
executive colleagues. Resolution involved a
plan of engagement for the future with some
non-executive involvement.
Complaints in House Factoring
A housing factor had received successive
complaints from an owner in a block of flats
leading to a Tribunal hearing at which the
tenant had been unsucessful. Nevertheless
the owner continued to complain and the
house factor wished to use mediation to try
to establish a better relationship. The
mediation created a communications plan
and engagement of the owner with an
owners' forum for the flats.
Board Level Difference
The Chair and CEO of a financial services
organisation had a poor relationship which was
having a damaging effect on the organisation's
operations. In mediation it was discovered
that much of the dispute was in communication
styles rather than more material organisation
goals and achievements. The settlement
involved executive coaching and further
moderated meetings between the CEO and
Chair.