Eskhill & Co | Green House at Eskhill | 15A Inveresk Village | Musselburgh | EH21 7TD | Tel: 0131 271 4000

Why Remote Mediation?

There is a pressing need to adopt new ways to resolve difficulties and disagreements which are part of the ups and downs of organisational and business life. In the past we have mainly used face-to- face mediations. Much of our work is now done by remote communication away from our offices. Mediation has similar potential to be organised remotely. We have provided some brief answers about remote mediation below and expanded on these in three papers you can access as PDFs from the download box in the right hand column. If you are thinking about how remote mediation might work for a disagreement you are involved in please read on and get in touch with us.

What is Remote Mediation?

When participants are unable or unwilling to meet in person, remote mediation is a way to negotiate from different locations. It may be because of time or location constraints and at this time of a pandemic it may be the only way to resolve disputes without the risk to participants’ health. It can be carried out by telephone or video conferencing.

What do I need to mediate remotely?

Participants can join a remote mediation by telephone, smart phone, tablet, laptop or desk computer. Most platfoms for video conferencing, including Zoom, will operate on Apple or Android operating systems. We can work with any of the systems currently available but our experience is that the Zoom App is the most appropriate and flexible and it can be used by the parties at no cost to themselves,

Why we prefer to use Zoom?

We recommend the use of Zoom because we find it is both a more stable platform even across slower broadband services and it has features such as the waiting room, breakout rooms, whiteboard and screen sharing which enable us to simulate the physical set-up in meetings rooms we usually use for mediation in the virtual environment. There is more information on this in our Introduction to Remote Mediation.

Do I need experience of using Zoom?

We believe that participants will get the best outcome for their mediation if they are at ease with the system and so it is important to us that parties are comfortable using the technology. For this reason, we make a special point of offering whatever training and familiarisation participants feel they need. We provide, at no additional cost, for all mediation participants, an online Zoom Familiarisation Session tailored to suit their level of experience. We also have a briefing note on Zoom for Parties in Mediation.

Can I trust it to be Secure and Confidential?

As in all mediations confidentiality is vital. We use a version of our standard Agreement to Mediate which has been amended to suit the circumstances of remote mediations. It is available by clicking Agreement to Mediate - Remote. Only people named in the agreement to mediate can attend, participate and listen-in on the mediation. The confidentiality of mediation can only be set aside with the specific agreement of the parties; if required at law; or, if non-disclosure may lead to significant harm to a person’s life or safety. The Zoom platform is encrypted which provides another level of security for participants.

Find out more

Why not have an initial, free consultation with us? There's absolutely no obligation. Find out how we work and what we can do to help you resolve a problem involving two parties. Derek Young, Citizens Advice Scotland
“The covid-19 crisis has forced many industries to re-consider how they work in very practical terms: our courts system should be no exception. More widespread use of mediation would not only benefit the people involved; it could also provide a positive lockdown legacy. After all, mediation can offer people an alternative to court proceedings - which are adversarial and very formal - and can help resolve disputes by achieving mutual benefits."
Eskhill & Co Click to set up a meeting Eskhill & Co 2021-X
Remote Mediation, Facilitation and Coaching NOW
“instead of going to court and having an expensive and uncertain piece of litigation, parties may be sensible to consider mediation" Lord Neuberger of Abbotsbury Past President of the Supreme Court on Radio 4’s Today programme, 27/4/20
Eskhill & Co | Green House at Eskhill | 15A Inveresk Village | Musselburgh EH21 7TD | Tel: 0131 271 4000

Why Remote Mediation?

There is a pressing need to adopt new ways to resolve difficulties and disagreements which are part of the ups and downs of organisational and business life. In the past we have mainly used face-to-face mediations. Much of our work is now done by remote communication away from our offices. Mediation has similar potential to be organised remotely. We have provided some brief answers about remote mediation below and expanded on these in three papers you can access as PDFs from the download box in the right hand column. If you are thinking about how remote mediation might work for a disagreement you are involved in please read on and get in touch with us.

What is Remote Mediation?

When participants are unable or unwilling to meet in person, remote mediation is a way to negotiate from different locations. It may be because of time or location constraints and at this time of a pandemic it may be the only way to resolve disputes without the risk to participants’ health. It can be carried out by telephone or video conferencing.

What do I need to mediate remotely?

Participants can join a remote mediation by telephone, smart phone, tablet, laptop or desk computer. Most platfoms for video conferencing, including Zoom, will operate on Apple or Android operating systems. We can work with any of the systems currently available but our experience is that the Zoom App is the most appropriate and flexible and it can be used by the parties at no cost to themselves,

Why we prefer to use Zoom?

We recommend the use of Zoom because we find it is both a more stable platform even across slower broadband services and it has features such as the waiting room, breakout rooms, whiteboard and screen sharing which enable us to simulate the physical set-up in meetings rooms we usually use for mediation in the virtual environment. There is more information on this in our Introduction to Remote Mediation.

Do I need experience of using Zoom?

We believe that participants will get the best outcome for their mediation if they are at ease with the system and so it is important to us that parties are comfortable using the technology. For this reason, we make a special point of offering whatever training and familiarisation participants feel they need. We provide, at no additional cost, for all mediation participants, an online Zoom Familiarisation Session tailored to suit their level of experience. We also have a briefing note on Zoom for Parties in Mediation.

Can I trust it to be Secure and Confidential?

As in all mediations confidentiality is vital. We use a version of our standard Agreement to Mediate which has been amended to suit the circumstances of remote mediations. It is available by clicking Agreement to Mediate - Remote. Only people named in the agreement to mediate can attend, participate and listen-in on the mediation. The confidentiality of mediation can only be set aside with the specific agreement of the parties; if required at law; or, if non-disclosure may lead to significant harm to a person’s life or safety. The Zoom platform is encrypted which provides another level of security for participants.
Eskhill & Co

Find out more

Why not have an initial, free consultation with us? There's absolutely no obligation. Find out how we work and what we can do to help you resolve a problem involving two parties. Derek Young, Citizens Advice Scotland
“The covid-19 crisis has forced many industries to re-consider how they work in very practical terms: our courts system should be no exception. More widespread use of mediation would not only benefit the people involved; it could also provide a positive lockdown legacy. After all, mediation can offer people an alternative to court proceedings - which are adversarial and very formal - and can help resolve disputes by achieving mutual benefits."
Click to set up a meeting Eskhill & Co 2021 - X
“instead of going to court and having an expensive and uncertain piece of litigation, parties may be sensible to consider mediation" Lord Neuberger of Abbotsbury Past President of the Supreme Court on Radio 4’s Today programme, 27/4/20